Globally Amazon

Technical Program Manager

Job ID: 404764 | Amazon Support Services Austra

DESCRIPTION

AmazonFresh is Amazon.com's grocery delivery service, serving Seattle, Los Angeles, San Francisco and New York. Customers order fresh produce, locally-sourced meat and seafood, products from iconic local merchants, and other goods; select the time slot of their choice for delivery; and find our trucks at their homes when the time arrives. You say you want a bunch of bananas, fresh bread from your local bakery, lamb cutlets, and a coffee maker delivered to your doorstep between 5PM and 6PM this evening? We say no problem.

Same day delivery too slow? Our technology stack also powers the Prime Now business, enabling deliveries in less than hour in dozens of cities across the world.

One hour delivery not impressive enough? We're actively innovating to reduce delivery times even further, getting orders into customers hands faster than ever.

We are looking for a supremely talented Technical Program Manager who will be responsible for delivering several complex technical initiatives for Amazon’s home grocery delivery business AmazonFresh – as we expand our Amazon.com technology platform to support the grocery business. 



The right candidate will possess a strong program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background in current web technologies. You must be able to succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.

Amazon.com is an equal opportunity employer.

BASIC QUALIFICATIONS

• 5+ years of Technical Program Management experience in a related industry
• 3+ years of coding experience in Java, C++, and Perl
• Bachelor's degree in Engineering, Computer Science or related technical field
• Experience managing efforts in Unix/Linux environments, distributed systems and/or developing large scale web applications
• A first-hand working knowledge of current web technologies
• Experience with business applications such as Word, Excel and Project

PREFERRED QUALIFICATIONS

• Advanced degree in Computer Science or related field
• Ability to communicate effectively with both technical and non-technical individuals.
• Excellent oral and written communication skills
• Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects

Senior Wireless Network Engineer - Military Community - Austin, TX

Job ID: 410620 | Amazon Corporate LLC

DESCRIPTION

The Operations Technology Wireless Engineering team is looking for a Sr. Wireless Network Engineer with a passion for wireless technology and mobile solutions. We are looking for someone to join our growing team that is responsible for engineering one of the largest and most rapidly growing 802.11 networks in the world.

This position will define technology standards and policies for our global wireless infrastructure. You will work closely with client engineering to integrate embedded and standard operating systems such as Linux, Windows, etc. This position has a high level of interaction with our infrastructure vendors for customizing hardware and software to Amazon’s needs. This position works with our WAN/LAN wired network design engineers, WLAN survey teams, FC infrastructure operations team, software teams and automation teams.

Your responsibilities will include:
• Listening to other teams’ problems and finding innovative solutions utilizing wireless technologies. Finding solutions to “unsolvable” problems.
• Working on infrastructure security.
• Working with LAN/WAN technologies on new mobility designs.
• Working on complex problems that require a deep understanding of 802.11 protocols.
• Modeling new infrastructure designs, evaluating new technologies and testing alpha/beta grade hardware and software in a lab environment.
• Write scripts to resolve support issues, automate infrastructure deployment and collect metrics.
• Network performance analysis of mobile applications.
• RF engineering for wireless layouts with new antenna types and radio types.
• Working with the client engineering team to define infrastructure requirements for software and hardware deployed in Fulfillment Centers.
• Be an expert trusted advisor for software teams, infrastructure teams and external vendors with the ability to work autonomously.

BASIC QUALIFICATIONS

Bachelor’s degree from an accredited university
Experience designing mission critical wireless infrastructure
2+ years of experience with Cisco unified infrastructure in large scale global deployments
3+ years of experience with 802.11ac, 802.11n, 802.11a WLAN standards
3+ years of experience with TCP/IP internals and the ability to analyze packet captures
1+ years of Linux experience
1+ years of experience with AutoCad, Airmagnet or other site survey software

PREFERRED QUALIFICATIONS

Degree in electrical engineering, physics, or computer science
Experience with LAN/WAN technologies, MPLS, IPsec, VPN, BGP and OSPF
Expert level experience with Linux systems engineering
Hands-on programming experience with Python or other languages
Active and passive RFID experience
In-depth knowledge of various vendors roaming algorithms
In-depth knowledge of 802.1x, RADIUS, EAP-TLS
CCNP/CCIE Wireless (Written + Lab)
Experience operating high-density AP and client deployments
Previous experience in which high levels of initiative, judgment, and tact has been demonstrated


Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran

Regional Financial Controller - Birmingham

Job ID: 403786 | Amazon UK Services, Limited

DESCRIPTION

Amazon is seeking a Regional Financial Controller to join the UK Operations Finance team. This role will have a direct impact on driving the future of Amazon’s world-class operations network. The candidate will work closely with operations leaders, technology teams, and international finance teams. The person in this role will be directly responsible for controllership and finance for a number of operations sites in a specific region. In addition, the role will involve ad-hoc analysis and special projects requiring detailed modeling to drive the decision-making of senior leadership. The candidate should be comfortable driving deadlines among various teams.


Job responsibilities will include:
• Managing all expenditures relating to regional facilities and delivery regular cost forecasts and variance analyses
• Developing annual operations and capital plans
• Partnering with regional and site leadership to influence financial and operational productivity and mitigate risks

BASIC QUALIFICATIONS

· Experience in finance and accounting
· Degree in Finance, Computer Science, Engineering or other quantitative area or other degree with equivalent experience.
· CIMA or ACCA qualification
· Exceptional communication and presentation skills working with multiple peer groups and levels of management
· Ability to meet tight deadlines and prioritize workloads
· Understanding of finance issues in an operational environment of rapid growth
· Expertise with Generally Accepted Accounting Principles
· Industry experience in e-commerce, distribution, retail, or any other state of the art Supply Chain/Logistics industrial company
· Demonstrated experience of successfully driving complex, milestone driven projects and carrying out changes across multi-country entities.
· Ability to travel – 50% of time will be spent in facilities outside of the regional office
· Ability to think both analytically and strategically – to go beyond the numbers and to think logically about underlying business issues.
· Strong PC modeling skills including advanced proficiency in MS Excel

PREFERRED QUALIFICATIONS

· Familiarity with operational controllership - forecasting, planning, optimization, logistics
· MBA preferred

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Seller Support Supervisor

Job ID: 410816 | Amazon Dev Centre South Africa

DESCRIPTION

The Team Supervisor is accountable for creating a high performance culture that motivates associates to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front line manager of 10-15 associates, the Team Supervisor will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals. The Team Supervisor is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction. Other responsibilities include interviewing, training, performance management and employee engagement.

Summary of Job Responsibilities
· The successful candidate will have a commitment to achieving excellence in the Associates and Seller experience, and therefore a strong record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role.
· Manages performance and behavior of 12-15 Seller Support Associates through effective 1:1 meetings, coaching, and mentorship.
· Direct line management for the Seller Support Associate Advisor role.
· Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
· Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
· Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
· Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
· Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
· Participates in daily Kaizen events to identify and implement process improvement change initiatives.
· Conducts Seller interaction audits and provide coaching to improve performance.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
· Manages performance and behavior of 12-15 Seller Support Associates through effective 1:1 meetings, coaching, and mentorship.
· Direct line management for the Seller Support Associate Advisor role.
· Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
· Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
· Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
· Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
· Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
· Participates in daily Kaizen events to identify and implement process improvement change initiatives.
· Conducts Seller interaction audits and provide coaching to improve performance.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
· Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
· Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

BASIC QUALIFICATIONS

· Language: English
· Minimum of 2 years supervisory experience in a customer service environment, experience within a contact center preferred.
· Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
· Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
· Demonstrates ability to analyze data, using the data to drive decision making.
· Fosters a positive team environment and collaboration within the site.
· Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.
· Demonstrates effective, clear and professional written and oral communication.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Ability to embrace constant change with flexibility and good grace.
· Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
· Demonstrates effective communication, composure, and professional attitude.
·

PREFERRED QUALIFICATIONS

· Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles.
· Excels at providing coaching and mentoring to others with a goal of achieving success.
· Advocate for Associate engagement, fostering teamwork and collaboration towards achieving team goals.
· The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions.

Training Enablement Manager

Job ID: 411156 | Amazon Connect Technology Serv

DESCRIPTION

To meet the growing demand for Amazon Web Services around the globe, we need exceptionally talented, bright, and driven people. If you have a passion for learning, and can communicate technical concepts to audiences at different stages in the AWS journey, we’d like to speak with you.
Here's your chance to work as an Enablement Manager on our Training & Certification team. This is a highly visible position with significant business impact.
In this role, you will be responsible for ensuring that our partners and field teams have the required skills to position the benefits of AWS. You will build programs, craft training plans and manage the flawless executing of enablement events.
You will have excellent communication skills and proven learning & development experience, ideally in the IT industry. To be successful in this position, you must be a highly motivated self-starter who is prepared to Think Big and Dive Deep.
The key responsibilities of the position include:
· Engage with China Leadership to understand the business priorities and craft suitable enablement plans.
· Plan, build and manage the delivery of China wide enablement activities for both AWS employees and partners
· Develop and maintain enablement scorecards.
· Represent AWS Training & Certification at company and industry events.
· Prepare and deliver business reviews to senior management.

BASIC QUALIFICATIONS

· 7+ year’s learning & development experience, preferably in the IT industry.
· Proven experience building and executing enablement plans.
· Strong verbal and written communications skills in English.
· Experience engaging with external training providers.
· Strong commercial experience and business acumen.
· A technical background and familiar with web, database, network and IT infrastructure concepts.
· Hands-on experience with on-line conferencing systems, desktop publishing and video editing programs.

PREFERRED QUALIFICATIONS

· Experience leading a small team of learning and development professionals.
· Experience delivering business and technical training sessions.
· Knowledge of Amazon Web Services or Cloud Computing concepts.

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